Agc Vicidial.php May 2026

The agc/vicidial.php file is the heart of the VICIdial agent interface. If you are running an outbound call center or a blended contact center using this open-source software, this specific PHP script is where your agents spend 99% of their workday.

Conclusion

Tags: agc vicidial.php, Vicidial AGI, FastAGI, Asterisk call center, Vicidial debugging, AGI performance, vicidial.php errors. agc vicidial.php

Inside the AGC: A Technical Deep Dive into VICIdial’s agc vicidial.php

Introduction: The Forgotten Core of VICIdial

When administrators look at the VICIdial process manager, they see familiar names: AST_VDauto_dial.pl, AST_VDadapt.pl, and AST_VDremote_agents.pl. But one process often overlooked is agc—the Agent Gateway Client. Specifically, the script agc vicidial.php (more accurately invoked as agc -- vicidial.php in the process list). The agc/vicidial

// Log to AGC database $insert = "INSERT INTO agc_call_log (lead_id, phone_number, campaign_id, response_data, call_time) VALUES (?, ?, ?, ?, NOW())"; $db->query($insert, [$lead_id, $phone_number, $campaign_id, json_encode($agc_data)]);

echo "agi_request: vicidial.php
agi_network: yes
agi_channel: SIP/test
agi_callerid: 5551234" | php /usr/share/astguiclient/agc/vicidial.php

• agc_enabled TINYINT(1) DEFAULT 0
• agc_mode ENUM('client','server','auto') DEFAULT 'auto'
• agc_preset_default VARCHAR(16) DEFAULT 'normal'