Agc | Vicidialphp Work Exclusive

VICIDIAL and AGC

• $new_priority = $lead['original_priority'] + $boost + $skill_factor; $new_priority = min($this->config['max_priority'], max($this->config['min_priority'], $new_priority));
  • Prevent audio distortion: ensures that audio signals are clear and free from distortion, making it easier for agents to communicate with customers
  • Reduce echo and noise: minimizes echo and background noise, creating a more pleasant and professional call experience
  • Improve agent productivity: by providing clear and crisp audio, agents can focus on the conversation and respond more effectively to customer inquiries

  When an agent clicks "NEXT" or finishes a call, vicidial.php calls methods in agc/functions.php to request the next lead from the hopper. That is the "agc vicidialphp work" in action.

  Restart the VICIdial services.