Autodata The Hardware Information Does Not Match With Your Dongle Direct

Understanding the "Hardware Information Does Not Match With Your Dongle" error in Autodata can be frustrating, especially when you are in the middle of a diagnostic job. This specific error typically indicates a communication breakdown between the software license, the security dongle (USB key), and the computer's hardware profile.

Check USB Power Management: Windows may be putting the USB port to sleep to save power, causing the software to lose contact with the dongle. Understanding the "Hardware Information Does Not Match With

• Type rstrui in Windows search.
• Choose a restore point from before the error began.
• Restore and test.

Navigate to C:\Program Files (x86)\Common Files\Aladdin Shared\HASP. Type rstrui in Windows search

first to clear old or corrupted drivers, then run the installer again to perform a fresh installation. the security dongle (USB key)

1. Download haspdump.exe or the diagnostic tool from Thales.
2. Run it via Command Prompt as Admin: haspdumptool.exe -i dongle
3. Look for the line: Hardware ID (HID): 0x12345678
4. Write down that number.

Virtual Machines: Running Autodata on a VM often triggers this if the USB passthrough isn't configured correctly. 🏎️ Step-by-Step Troubleshooting 1. Check Physical Connectivity