Dutch Bros Employee Handbook Top Here
The Dutch Bros Employee Handbook and its accompanying " Mafia Manifesto
Section 6: Safety & The "Blender Lock"
When we say Dutch Bros employee handbook top priorities, safety is hidden in plain sight. Specifically, The Blender Lock.
: The handbook emphasizes treating customers as the #1 priority, with specific techniques like "line busting" (taking orders from the second car back in the drive-thru) to streamline service. Dress Code & Personal Appearance
Dutch Bros employee handbook , often referred to as the " " or the " Field Guide
- Top Instruction: Do not be a hero. If a robbery occurs, hand over the cash from the top drawer immediately.
- The Rule: Do not pursue a fleeing robber. Your life is worth more than the $300 in the top tray.
2. Appearance and Dress Code (The "Dutch Look")
Unlike formal coffee chains, Dutch Bros allows significant self-expression, but the handbook sets clear boundaries:
Section 1: Our Core Code (The Dutch DNA)
1.1 The Mission Statement To make a massive difference in the lives of our employees, customers, and communities by providing a world-class experience one cup at a time.
2. Hiring, onboarding, and training
- Onboarding checklist: Paperwork (I-9, W-4), uniform policy, and mandatory training modules (POS, recipes, food safety).
- Training structure: New employees usually start with shadow shifts, then bar training, followed by solo shifts with mentor support.
- Performance reviews: Regular check-ins and opportunities for raises/promotions based on timeliness, customer service, and product knowledge.
