The Hardware Information Does Not Match With Your Dongle Autodata [upd]
If you're seeing a "Hardware information does not match" error in , it usually means
Note: If you are using a legitimate, modern subscription, Autodata has largely moved to a web-based platform which eliminates these dongle-related hardware errors. For legacy versions, ensure your antivirus is temporarily disabled during installation, as it often flags emulator files as false positives. Autodata 3.45 Installation Guide | PDF | 64 Bit Computing If you're seeing a "Hardware information does not
- Download Sentinel HASP/LDK Runtime from SafeNet/Thales.
- Run
haspdinst.exe -install(as admin).
3. Root Cause Analysis
There are three primary categories of causes for this specific error: Download Sentinel HASP/LDK Runtime from SafeNet/Thales
- Use a previously known-good host or dongle to maintain operations while investigating.
- Temporarily re-register or re-provision the dongle if allowed by vendor tools and licensing policy.
- Disable strict host-binding in application config if supported and permitted by license.
- Restore driver or application to last working version pending vendor fix.
- Handshake: The software attempts to communicate with the USB controller.
- Driver Interfacing: The operating system bridges the software and the hardware key via the Sentinel or Hardlock driver package.
- Validation: The software reads the unique ID programmed into the dongle memory.
⚠️ Important Notes
- Not all Autodata versions allow re-pairing – older/cheaper licenses are hardware-locked permanently.
- Piracy cracks that fake a dongle will also trigger this error – this answer assumes a genuine dongle.
- If you intentionally moved the dongle to another PC, the mismatch is expected – you must reinstall Autodata on that new PC, not copy the old installation.
Regional Settings: In some cases, setting your system's Regional Settings to English (United States) can resolve compatibility issues during the hardware check. Dongle mismatch or replacement
- Dongle mismatch or replacement