The Hardware Information Does Not Match With Your Dongle Please Contact Autodata May 2026
Subject: Hardware Information Mismatch with Dongle – Autodata Error Report
- Some dongles have a reset button. Check your dongle's documentation to see if this is an option.
- Resetting the dongle may resolve the issue, but be aware that it may also erase any saved settings.
Thank you for your urgent assistance.
- Verify that the dongle is properly connected to your computer or device.
- Check the dongle's configuration and settings to ensure it's set up correctly.
Before You Call or Email, Gather This Information:
- The exact error message (screenshot preferred).
- Your dongle serial number (etched on the USB body – usually a 12-digit alphanumeric code).
- AutoData version and installation date.
- Has the PC hardware changed? (e.g., "Yes, we replaced a failed hard drive" or "No, nothing changed – it just stopped working.")
- Your AutoData customer/account number (from original purchase invoice).
What is Autodata, and What is a Dongle?
If these steps do not resolve the issue, ensure you are using the correct version for your Operating System (x86 for 32-bit or x64 for 64-bit). For modern Windows 10 or 11 systems, running the software in Compatibility Mode for Windows XP (Service Pack 3) can also bypass legacy hardware verification errors. Some dongles have a reset button